If you have purchased a product from Kechiq Concept Boutique and have any doubts about its authenticity, please contact us within 14 days of receiving your order and a dedicated team will take care of your case and verify it.
In the event that an immediate solution to your case cannot be found, you will receive a refund directly from Kechiq thanks to the Purchase Protection service.
If the return request and the return of the product is made within 14 days after delivery of the product, a refund will be made. From the 15th day, the product cannot be refunded in cash but a coupon code of the same value as the order will be forwarded to be consumed within 12 months from the date of issue.
If the product has not been delivered or does not correspond to the description given by the retailer, the purchase price will be refunded. In the event of a return, the refund will be made quickly and easily.